1. Work Quality Standards

All work must meet professional standards as specified. Hewor reserves the right to request revisions if quality standards are not met.

2. Deadline Compliance

Projects must be completed by the specified deadline. Late submissions may result in:

• Payment reduction (10-30% based on delay)
• Negative rating impact
• Potential suspension

3. Payment Terms

Payments processed within 3-5 business days after project completion and client approval. All payments made to registered UPI ID.

4. Penalties and Fines

• Poor Quality: Up to 50% payment deduction
• Missed Deadlines: 10-30% reduction
• Unprofessional Conduct: Warning or termination
• Plagiarism: Immediate termination

5. Communication

Maintain professional communication. Response time should not exceed 24 hours for project queries.

6. Confidentiality

All client information must remain confidential. Sharing data with third parties is prohibited.