Privacy Policy

Introduction

At Hewor Agency ("we," "our," or "us"), we value your trust. We are committed to protecting your privacy and ensuring the security of the academic and professional documents you entrust to us. This Privacy Policy outlines how we collect, use, and safeguard your information.

Information We Collect

We collect only the information necessary to provide our services:

• Personal Information: Name, email address, and phone number (for order communication).
• Project Files: Handwritten notes, PDF documents, thesis drafts, or raw data files you upload for processing.
• Payment Information: Transaction details (we do not store raw credit card numbers; payments are processed via secure gateways).

How We Use Your Information

Your data is used strictly for:

• Delivering the services you requested (e.g., typing your notes, designing your PPT).
• Communicating with you regarding project updates or queries.
• Improving our platform's user experience.

We do NOT sell, trade, or rent your personal information to third parties.

Data Security & Retention

We implement enterprise-grade security measures, including:

• Encryption: Data is encrypted during transfer and at rest.
• Access Control: Only authorized personnel assigned to your specific task have access to your files.
• NDAs: All our staff and freelancers are bound by strict Non-Disclosure Agreements.

Cookies

We use essential cookies to ensure our website functions correctly (e.g., keeping you logged in). We may also use analytics cookies to understand how visitors use our site, which helps us improve our services. You can manage your cookie preferences through your browser settings.